What information we collect
When you call ChillCrew, we collect the details needed to arrange a repair: your name, the phone number you're calling from, the address where the appliance is, and information about the appliance itself — brand, model if you have it, symptoms and any error codes. Calls may be noted or recorded for quality and so the pro you are matched with gets an accurate picture of the problem. When you visit this website, we receive standard technical information such as your browser type, pages viewed and approximate location derived from your IP address.
How we use it, and who receives it
We use your information for one purpose: connecting you with a local repair professional and making that connection useful. The details you give us — contact information, service address and the appliance problem — are shared with the professional you are matched with so they can contact you, schedule the visit, arrive with the right parts in mind, and carry out the repair. We may also use call details in aggregate, without identifying you, to understand which services The Colony homeowners need most.
Fridge getting warmer while you read?
Describe the brand and the symptom — we will match you with a local pro who services your brand, with a written price range before any work starts.
Call (972) 555-0148We do not sell your personal information
We do not sell your personal information. Not to data brokers, not to advertisers, not to other businesses looking for leads. Your details go to the one repair professional you are connected with for your repair — that is the entire point of the service, and it is the limit of how your information is shared for marketing-free purposes. If that ever changed, this policy would change first, and the change would be posted here.
Cookies and analytics
This website uses basic cookies and analytics tools to understand which pages visitors find helpful and whether the site is working properly. These tools collect aggregated, technical information — pages visited, time on page, general device type — rather than information that identifies you personally. You can disable cookies in your browser settings at any time; the site, and the phone number on it, will still work exactly the same.
Your choices and questions
You are welcome to ask what information we hold about you, to correct anything that's wrong, or to ask us to delete your details — call (972) 555-0148 and we will help. Some basic records may need to be kept for legitimate business or legal reasons, and if so we'll explain that plainly. ChillCrew can be reached at 4733 E Lake Highlands Dr #107, The Colony, TX 75056. If we update this policy, the revised version will be posted on this page with the date of the change.
Frequently asked questions
Can I ask you to delete my details?
Call us at (972) 555-0148 and tell us what you'd like removed. We'll delete the details we hold about your enquiry from our own records, and we'll tell you honestly about anything we're required to keep for basic business or legal record-keeping, and for how long. You don't need to give a reason, and there's no fee, form or account involved — one call is all it takes.
Do you share my information with anyone besides the pro?
Only for real operational reasons: the phone and website systems that carry your call and your visit need basic technical data to function, and legal or accounting obligations require some records to be kept for a period. Those providers receive what's needed to do that job and nothing more — and we do not sell personal information to anyone, for any purpose, ever.
Fridge trouble in The Colony? The food clock is running.
Questions about this policy or your information? Call ChillCrew at (972) 555-0148 and ask — a person will answer.
Call (972) 555-0148